NJ TRANSIT Survey Seeks Customer Feedback
By Saul Qersdyn
Published: August 20, 2014 @ 12:00 PM EST
NJ TRANSIT has its latest online customer survey as part of its Scorecard initiative, seeking feedback from customers on how the agency is performing and where it can improve to boost customer satisfaction.
“We want our customers to know that their feedback really does matter and drives NJ TRANSIT’s ongoing efforts to improve their overall experience on our system,” said NJ TRANSIT Executive Director Veronique ‘Ronnie’ Hakim, “Customer participation in these regular surveys is vital to helping us know where we need to improve. In fact, some significant changes have already been made as a result.”
The survey, which takes just minutes to complete, will be available online through September 1st. All customers who participate in the survey will automatically be entered to win one of five (5) free monthly passes or a gift card.
The survey asks customers to rate NJ TRANSIT on a scale of zero (unacceptable) to 10 (excellent) on various attributes of the system. As part of the survey, customers are also asked to identify the three most important aspects of NJ TRANSIT service among the items they rated.
Detailed survey results are published quarterly on njtransit.com. NJ TRANSIT will continue to use survey results, Scorecard metrics, and customer feedback gathered from “We Are Listening” forums to target specific improvements needed to boost customer satisfaction.
To participate in the survey, customers simply visit njtransit.com (link).